Skip to content
A woman writing in a journal

How to Claim Bulgaria Air Compensation?

How to claim Bulgaria Air compensation?

How to claim flight delay compensation?

The options and procedures for compensation may vary depending on the situation. In certain situations, you may have 2 options for handling a claim: either handle the claim directly or involve a flight compensation company. In other scenarios, you will have no choice but to handle the claim on your own. Also it’s important to understand the distinction between compensation and refund and to determine which one you may be eligible for in your particular circumstance.

How to Claim Bulgaria Air Compensation?

The procedure for claiming Bulgaria Air compensation depends on the type of compensation.

Here is a list of frequently occurring situations:

1. UK/EU Flight Compensation: Bulgaria Air

You may be entitled to compensation if the airline is responsible for flight disruptions.

Keep in mind that technical issues with the aircraft and staff strikes are considered the airline’s responsibility, not an extraordinary circumstance.

How to claim Bulgaria Air compensation? Read on to find out.

1.1 Long Flight Delay

Conditions for receiving flight delay compensation from Bulgaria Air:

  • Delay must be 3+ hours long (at time of arrival);
  • Delay must be due to the fault of Bulgaria Air (not bad weather or other events outside the airline’s control);
  • Flight must be within/to/from Europe.

If you need to file a compensation claim, write an email to Bulgaria Air customer support center or use the contact form provided on the website of Bulgaria Air. Request compensation, referring to Regulation (EC) No 261/2004. Give all the details about your flight. Make sure you mention why your flight was delayed, and how long was the delay. Keep in mind that it might take a while until the airline gets back to you.

Alternatively, you can also file a claim with our partners.

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Read more: Bulgaria Air Flight Delay Compensation

1.2 Flight Cancellation

How to claim Bulgaria Air compensation for flight cancellation?

To get this compensation, your flight must meet these criteria:

  • It must be a last-minute cancellation (up to 14 days before the flight);
  • It must be cancelled due to the fault of the airline (not due to bad weather or other extraordinary circumstances);
  • To/within/from Europe.

To contact Bulgaria Air and request compensation, write an email to their customer support center or use the contact form provided on the website of Bulgaria Air.

Or file a claim with our partners.

Read more: Bulgaria Air Flight Cancellation Compensation

1.3 Denied Boarding / Overbooking

To qualify for denied boarding compensation, three criteria must be met:

  • The denial of boarding must be involuntary due to overbooking;
  • The fault must be with the airline (i.e., overbooking) and not related to passport or visa issues;
  • The flight must be within, to, or from Europe.

Passengers without valid visas or travel documentation are ineligible for compensation. Additionally, passengers who voluntarily choose alternative arrangements may also be ineligible for compensation.

How to claim denied boarding compensation?

Contact Bulgaria Air via their website. Or write an email to their customer support centre. Refer to the Regulation (EC) No 261/2004. Keep in mind that the process may take several months.

Or file a claim with our partners.

Read more: Bulgaria Air Denied Boarding Compensation

1.4 Missed Connecting Flight

You may receive compensation under Regulation (EC) No 261/2004 if you miss a connecting flight due to the delay or cancellation of your first flight, and arrive at your destination three or more hours later than planned.

This is only applicable if:

  • Bulgaria Air is responsible for the delay (it’s not due to extraordinary circumstances such as bad weather or pandemics);
  • The flight either departs from or arrives in Europe.

Contact Bulgaria Air via their website. Or write an email to their customer support centre. Refer to the Regulation (EC) No 261/2004. Keep in mind that the process may take several months.

Or file a claim with our partners.

Read more: Bulgaria Air Missed Connection Compensation

1.5 Downgrading

If the airline moves you to a lower class without your agreement, they owe you compensation based on your flight’s length, which can be between 30% to 75% of your ticket cost. The airline is obligated to pay you this compensation immediately.

If Bulgaria Air is unsuccessful in meeting their responsibilities, reach out to the airline and submit a claim. Keep in mind that you have the option to decline any vouchers or coupons provided by the airline. If there are any complications, refer to Regulation (EC) No 261/2004.

Read more: Bulgaria Air Flight Downgrade Compensation

Luggage carousel at the airport
Photo by Markus Winkler from Pexels

2. Baggage Compensation

How to claim Bulgaria Air compensation for lost or damaged baggage?

In such cases, you have two options. You can either contact your insurance company to handle the claim or directly with the airline by sending a written inquiry by mail or email. You will need to include a scanned copy of the damaged or lost bag report.

More information here.

2.1 Damaged Baggage

If your suitcase or bag is damaged by the airline, here’s what you can do.

  1. File a damage report at the airport;
  2. Provide necessary information;
  3. Send all the necessary documents to the airline via the email or post;
  4. Get compensation of up to €1300.

Read more: Bulgaria Air Damaged Baggage Compensation

2.2 Delayed Baggage

If your bag is delayed, here’s what you can do:

  1. Head to the baggage service office or lost and found office to report the loss of your baggage;
  2. Get the Property Irregularity Report or PIR with a personal reference number;
  3. Track your bag’s location online using this number;
  4. Get reimbursement for your expenses (necessary items you have had to buy as a result of this delay).

Read more: Bulgaria Air Delayed Baggage Compensation

2.3 Lost Baggage

In rare instances, your bag may not be delivered to you at all.

If this occurs, please follow these steps:

  1. Report the loss of your bag immediately at the airport.
  2. Obtain a Property Irregularity Report (PIR) which includes a personal reference number.
  3. Track the status of your bag online using the provided reference number.
  4. If your bag remains unfound after 21 days, provide a detailed list of the items in your bag to be eligible for compensation of up to €1300.
  5. Alongside compensation, you have the option to file a claim for any additional expenses incurred.

Read more: Bulgaria Air Lost Baggage Compensation

Euro banknotes
Photo by Pixabay from Pexels

3. Bulgaria Air Refund For Cancellation

In case your flight with Bulgaria Air gets cancelled, you can receive a refund of the paid amount.

Additionally, depending on the circumstances of the cancellation, you may also be eligible for compensation. To request your refund or compensation, it is crucial to contact Bulgaria Air promptly. If required, follow up after a couple of weeks. You can find more information about this procedure in the article linked below.

Read more: Bulgaria Air Refund For Cancellation

3.1 What Happens If You Cancel a Bulgaria Air Flight?

Cancelling a Bulgaria Air flight is a straightforward process.

Start by cancelling your reservation; this can be accomplished either on the Bulgaria Air website or by contacting their customer service. After cancelling, a refund request application is necessary. The refund you receive will depend mostly on your ticket fare’s terms and conditions.

Remember that not all tickets are refundable. If you purchased a non-refundable ticket, you might not receive a refund, or significant cancellation charges might be incurred. Therefore, it’s essential to read and understand the fare rules before purchasing a ticket.

Importantly, keep in mind that while you might qualify for a refund, you will not receive compensation for cancelling your flight. Compensation under Regulation (EC) No 261/2004 is only applicable when the airline cancels the flight, not when the passenger chooses to cancel.

So, yes, while you might receive a refund for your ticket depending on fare conditions, you cannot receive compensation for flights that you cancelled.

Do Not Agree to Bulgaria Air Vouchers

When you are eligible for European flight compensation or a refund from Bulgaria Air, you should know that you are not required to accept Bulgaria Air vouchers as compensation. You have the right to demand a cash refund instead.

Always remember to refer to Regulation (EC) No 261/2004 and clearly state that you do not want to accept vouchers as compensation when dealing with Bulgaria Air customer service. If the customer service representative does not offer a cash refund, request to speak to a supervisor or manager.

Claiming Bulgaria Air Flight Compensation On Your Own

When pursuing Bulgaria Air flight compensation on your own, it is crucial to be persistent and knowledgeable about your rights. Airlines may try to avoid paying compensation by exaggerating problems or incorrectly categorizing technical issues as extraordinary circumstances (which they are not). Additionally, some airlines may offer vouchers instead of rightful compensation.

These tactics are not limited to Bulgaria Air, as airlines worldwide may employ similar practices.

In summary, to independently claim Bulgaria Air flight compensation:

  1. Find out if you’re eligible for compensation. Using EC Regulation No. 261/2004 as a reference, determine if your situation warrants either flight compensation or a refund.
  2. Keep all relevant documents. This includes boarding passes, tickets, receipts, and any other proof of your flight and its associated costs.
  3. Contact Bulgaria Air. Submit your claim directly to Bulgaria Air’s customer service. This could be done via email, phone, or their website.
  4. Be persistent. If the initial response is not satisfactory, stand your ground. Continue to communicate with the airline and reassert your right to compensation.
  5. Refuse vouchers. Remember, you are entitled to monetary compensation. Do not accept vouchers if they are offered.
  6. Escalate if necessary. If the airline refuses your compensation request, consider escalating the situation to a National Enforcement Body or initiating legal action.

By following these steps, you can independently claim Bulgaria Air compensation. However, keep in mind that this process can be complex, and professional help is available if needed.

Read more:

Legal Action against Bulgaria Air

If your compensation claim is denied by Bulgaria Air, you may consider pursuing court action against the airline. However, before heading to court, it is advisable to escalate your claim to NEB (National Enforcement Body), as they may assist in resolving the issue without involving legal proceedings. A favorable decision from NEB can bolster your case and increase the likelihood of a positive outcome, even if the airline remains reluctant to provide compensation.

What is your experience with Bulgaria Air compensation claims? Have you ever received compensation from Bulgaria Air? Share your experience, or questions, in the comments.

Featured photo by Kaboompics .com from Pexels